Legal
Privacy Policy
Last updated: 2026
Flex Auto Care Studio, a trade name of Krumer Auto Inc. ("Flex," "we," "our," "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard information you provide through our website, in person, by phone or via SMS.
Data Collection
We collect information you provide directly — name, phone, email, vehicle details and appointment preferences — as well as limited technical information collected automatically when you visit our website (IP address, browser type, referrer, pages viewed).
How We Use Information
We use personal information to schedule and confirm appointments, communicate about services, deliver after-care guidance, process payments, comply with legal obligations and improve our website and operations.
Cookies
Our website uses cookies and similar technologies for essential functionality, preferences and performance analytics. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.
Analytics
We may use third-party analytics providers (such as Google Analytics) to understand how visitors use our website. These providers may set their own cookies and collect information subject to their respective privacy policies.
Marketing
With your consent, we may send occasional marketing communications about studio news and seasonal services. You can opt out at any time using the unsubscribe link in any email or by contacting us directly.
SMS Communications
If you provide a mobile number and check the SMS consent box, we may use that number to send service-related text messages, including appointment confirmations, appointment reminders, vehicle check-in notifications, vehicle status updates, service progress updates, vehicle completion notifications, pickup notifications and customer service communications. SMS consent is optional and is not required to book a service. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Mobile information will not be sold or shared with third parties for their own marketing purposes. We store your consent status, the time it was given and the page it was given on so we can honor your preference.
Email Communications
We may use your email to confirm appointments, send invoices and provide after-care guidance. Marketing emails always include an unsubscribe link.
GDPR Rights
If you reside in the European Economic Area, you have rights to access, correct, delete, restrict, port and object to processing of your personal information. To exercise these rights, contact info.flexcarwash@gmail.com.
CCPA / CPRA Rights
California residents have the right to know what personal information we collect, request correction or deletion, and opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your rights, contact info.flexcarwash@gmail.com.
Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations and resolve disputes. Inactive customer records are securely deleted on a routine schedule.
Security
We use industry-standard administrative, technical and physical safeguards to protect personal information. No system is perfectly secure; we encourage you to use strong, unique credentials wherever you submit information online.
Changes
We may update this Privacy Policy from time to time. Material updates will be reflected in the date above and, when appropriate, communicated directly.
Contact
Krumer Auto Inc. d/b/a Flex Auto Care Studio · 1200 E Colorado Blvd, Pasadena CA 91106 · 626 244 7155 · info.flexcarwash@gmail.com